1. Who We Are
Jubilant PLC provides financial and economic empowerment services in Kenya.
For the purposes of applicable data protection law, Jubilant PLC is responsible for determining how personal information collected through this website is used.
2. Information We Collect
Information you provide
When you contact us or submit an enquiry, we may collect information such as:
- Your name
- Telephone number
- Email address
- Preferred contact method
- The type of financing or service you are interested in
- Information included in your enquiry or message
- Any other information you choose to provide
Please do not submit passwords, identification documents, bank details or other sensitive financial information through the website enquiry forms unless Jubilant PLC provides a secure method and specifically asks you to do so.
Information collected automatically
When you visit the website, we may automatically collect limited technical information, including:
- Your Internet Protocol address
- Browser and device information
- Pages visited and time spent on the website
- Referring pages or websites
- General location information derived from your device or network
- Website usage and interaction data
3. How We Use Your Information
We may use your information to:
- Respond to questions and enquiries
- Contact you using your preferred contact method
- Understand your financing needs and discuss suitable next steps
- Provide information about Jubilant PLC’s products and services
- Maintain appropriate business and enquiry records
- Operate, secure and improve the website
- Analyse website usage and performance
- Prevent fraud, misuse and security incidents
- Meet legal, regulatory and compliance obligations
- Establish, exercise or defend legal claims
Submitting an enquiry through this website does not constitute a complete loan application or guarantee approval.
4. Legal Basis for Processing
Depending on the circumstances, we process personal information:
- With your consent
- To respond to your request or take steps you have requested
- To pursue our legitimate business interests, provided those interests do not override your rights
- To meet legal or regulatory obligations
- Where processing is necessary for the establishment, exercise or defence of legal claims
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
5. Website Forms and Stored Submissions
Information submitted through our website forms may be:
- Sent to authorised Jubilant PLC personnel by email
- Stored within the website’s form-submission system
- Accessed by authorised personnel responsible for handling enquiries
- Processed by service providers supporting the website, hosting or email delivery
Access to stored submissions is limited to authorised persons who require the information for legitimate business or technical purposes.
6. Google Analytics and Cookies
We use Google Analytics to understand how visitors use the website and to improve its performance and content.
Google Analytics may collect information such as your device type, browser, approximate location, pages visited and interactions with the website. It may use cookies or similar technologies to recognise your browser and generate website-usage statistics.
Non-essential analytics will only be activated after you provide consent through the website’s cookie preferences. You may decline analytics cookies or change your preferences where the website provides those controls.
You can also manage or delete cookies through your browser settings. Disabling some cookies may affect how certain website features operate.
Google processes analytics information in accordance with its own privacy terms.
7. When We Share Information
We may share personal information with:
- Authorised Jubilant PLC employees and representatives
- Website hosting and technical-support providers
- Email and communication service providers
- Analytics and website-performance providers
- Professional advisers where reasonably necessary
- Regulators, law-enforcement agencies or other authorities where required by law
Service providers are permitted to process personal information only for the services they provide and must protect it appropriately.
We do not sell personal information collected through this website.
8. International Data Transfers
Some service providers, including analytics or technology providers, may process information outside Kenya.
Where personal information is transferred outside Kenya, Jubilant PLC will take reasonable steps to ensure that the transfer is made in accordance with applicable data protection requirements and that appropriate safeguards are in place.
9. How Long We Retain Information
We retain personal information only for as long as reasonably necessary to:
- Respond to and manage enquiries
- Maintain appropriate business records
- Meet legal and regulatory obligations
- Resolve disputes
- Establish, exercise or defend legal claims
The appropriate retention period may depend on the nature of the information, the purpose for which it was collected and any applicable legal requirements.
When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
10. How We Protect Your Information
We use reasonable organisational and technical safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email system or internet transmission can be guaranteed to be completely secure. You should avoid sending sensitive personal or financial information through unsecured channels.
11. Your Data Protection Rights
Subject to applicable law, you may have the right to:
- Be informed about how your personal information is used
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Object to certain processing of your information
- Request restriction or deletion of your information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Office of the Data Protection Commissioner
Some rights may be limited where Jubilant PLC is required to retain or process information by law.
To exercise your rights, contact us using the details below. We may need to verify your identity before acting on your request.
12. Links to Other Websites
This website may contain links to external websites. Jubilant PLC is not responsible for the privacy practices or content of websites operated by other organisations.
You should review the privacy notice of any external website you visit.
13. Changes to This Policy
We may update this Privacy Policy when our services, website tools, legal obligations or data-processing practices change.
The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through the website where appropriate.
14. Contact Us
For questions about this Privacy Policy, requests concerning your personal information or other privacy-related matters, contact:
Jubilant PLC
5th Floor, JCC Buxton Center Building
Mombasa, Kenya
Email: info@jubilant.co.ke
Website: jubilant.co.ke
You may also contact the Office of the Data Protection Commissioner if you believe your personal information has been handled contrary to applicable data protection law.